返金ポリシー
Returns & Refunds
For in-stock items, we offer a 30-day return policy from the date of delivery.
To initiate a return, please contact us at contact@shopma.pe, including your order number and the reason for the request.
Once we receive the item, it will be inspected and we will notify you whether the return has been approved.
If approved, the refund will be issued to your original payment method within up to 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us.
As our workshop and main office are based in Peru, returns involve a significant logistical and environmental effort.
Items must be returned in their original condition: unused, with tags, and in the original packaging.
Shipping, handling, and logistics costs are non-refundable.
We recommend using a trackable or insured shipping service (such as DHL), as we are not responsible for items lost or damaged in transit.
We do not offer cash refunds. Refunds are issued only to the original payment method or as store credit.
Made-to-order, pre-order, and sale items are final sale and not eligible for return or refund, except where the law of your country gives you the right to cancel an online purchase, as described below.
United Kingdom, Norway and the European Union
If you live in the United Kingdom, Norway or a country of the European Union, you also have a legal right to cancel your order. For the first 14 days after delivery, these terms apply instead of the ones above.
You can cancel your order within 14 days from the day you receive it, without giving a reason. This includes made-to-order pieces, because they are woven to our designs, not to your personal specifications.
To cancel, write to contact@shopma.pe with your order number within those 14 days, then send the piece back within 14 days of telling us. The cost of returning it is yours.
You may handle the piece as you would in a shop. If it shows use beyond that, we may reduce your refund by the loss in value.
We will refund everything you paid, including standard delivery, to your original payment method within 14 days of hearing from you. We may wait until the piece is back with us, or until you show us proof that you have sent it.
Other countries
If the law of your country gives you a period to cancel an online purchase, as in Brazil, Argentina, Colombia or Uruguay, you can use that right on the terms of that law. Write to us at contact@shopma.pe within that period.
Damages or Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
This allows us to evaluate the issue and make it right.
Natural variations inherent to artisanal processes are not considered defects.